ph9 Privacy Policy

When you create an account on ph9, we collect the personal details you submit during registration, including your full name, date of birth, email address, and contact number. We also collect payment-related information such as your GCash or Maya account details and local bank transfer references, which are necessary to process deposits and withdrawals in Philippine pesos. If you contact our support team, we may retain records of that communication to help resolve your query and improve our service. Identity verification documents — such as a government-issued ID — may be requested to confirm your eligibility as a player in the Philippines and to comply with applicable regulations. You are responsible for ensuring that all information you provide is accurate and kept up to date, and you can update your account details at any time by logging in to your ph9 account. We only collect the information that is genuinely necessary to operate your account and deliver the services you have requested. Providing false or misleading information may result in account suspension in accordance with our Terms and Conditions.

When you access the ph9 platform through your mobile browser or desktop, we automatically collect certain technical data to help us operate and improve the service. This includes your IP address, browser type, device type, operating system, and the pages or game sections you visit during your session. We use this data to detect unusual activity, prevent fraud, and ensure that the platform performs correctly across different devices commonly used by players in the Philippines. Session data such as login timestamps and game activity logs are retained for security and compliance purposes and are not used for any other purpose without your consent. We do not use persistent tracking cookies for advertising or share your browsing behaviour with third-party marketing networks. Any automatically collected data is stored securely and is only accessible to authorised ph9 personnel who need it to maintain platform integrity. If you have questions about what technical data is held on your account, you may contact ph9 support directly.

ph9 uses your personal information solely to operate your account, process PHP transactions, verify your identity, and provide customer support when you need it. We do not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — your information stays within the ph9 platform ecosystem. We may share limited data with trusted payment processors such as GCash and Maya strictly to complete your deposit or withdrawal transactions, and these providers are bound by their own data protection obligations. In cases where we are required by law or by a regulatory authority in the Philippines to disclose certain information, we will comply with that legal obligation and, where permitted, notify you of the disclosure. We may also share anonymised, aggregated data — which cannot identify you personally — for internal analytics to improve the platform experience for all Filipino players. Any third-party service providers we work with are contractually required to handle your data securely and only for the specific purpose for which it was shared. ph9 will never use your personal data in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.

ph9 retains your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations in the Philippines. When your data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. We use industry-standard security measures including encryption, access controls, and regular security reviews to protect your personal and financial information from unauthorised access, loss, or misuse. Our systems are monitored continuously to detect and respond to potential security incidents, and any breach that affects your personal data will be handled promptly and in accordance with applicable law. You are also responsible for keeping your own login credentials secure; ph9 will never ask you for your password via email, chat, or any other channel. If you believe your account security has been compromised, please contact ph9 support immediately so we can take appropriate protective action. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage all players to use strong, unique passwords for their ph9 accounts.

As a player on the ph9 platform in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete your data where there is no legitimate reason for us to continue holding it. You may also request that we restrict how we process your data in certain circumstances, or object to processing that is based on our legitimate interests. To exercise any of these rights, please contact ph9 support with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing your request to ensure that your data is not disclosed to an unauthorised person. If you are not satisfied with how ph9 has handled your personal data, you have the right to raise a complaint with the relevant data protection authority in the Philippines. ph9 is committed to resolving any privacy concerns fairly and transparently, and we will always try to address your concerns directly before any formal escalation becomes necessary. For full details on how to contact us regarding your data rights, please visit our FAQ page or reach out to ph9 support.